Terms of Service
Boostermaids only accepts credit/debit cards as a form of payment. Credit card information is taken at the time of booking. We DO NOT charge the card. One (1) day before the service, a hold will be placed on your account (for authorization). This HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed, and you will receive an invoice via email once this occurs. Payment information must be collected from all customers and authorized before the job starts unless otherwise noted. If your service is cancelled for any reason, this hold will be released within 2-5 days.
100% Guarantee Policy
Boostermaids is proud to offer our 100% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. We ask you to perform the mandatory inspection with your cleaning crew after the service. As a guideline, please use our cleaning checklist during the walkthrough. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas as promised, FREE OF CHARGE at the TIME OF SERVICE. Note to INSPECT CAREFULLY: After you’ve done the walkthrough, Boostermaid’s services are complete. Any additional services will be charged accordingly. In an event where clients are not home, available, or choose not to perform the walkthrough inspection, our 100% SATISFACTION GUARANTEE will be considered null and void. Pro Tip!: For a move-out cleaning, we HIGHLY RECOMMEND you invite your landlord to the walkthrough inspection with the cleaners. To best meet your expectations, you can also send us a cleaning checklist from the landlord before your service appointment.
Being there when we say we will is critical to BoosterMaids. We reserve a time and team for each customer. Customers have until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.
With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $50 / hr. We do this to account for jobs that require more intensive work or time due to size. However, we rarely get run over. In advance of completion, we will always let customers know if we think we’ll run over the maximum hours allotted for their job.
1-2 Hour Arrival Window
We always do our part to show up on time; however, we ask that customers please allow us a 1-2 hour window to account for traffic, parking, and other surprises along the way.
Reaching High Areas – We cannot guarantee we can reach high areas higher than 6′ ft. Due to liability & safety reasons, our teams cannot climb on ladders or reach high areas.
Moving Large Appliances – We’re happy to clean around or underneath your large appliances. However, due to liability reasons, our cleaners cannot move them. If you’d like us to do this, we kindly ask that you please relocate large appliances for us.
Interior Window Cleaning – Window/s should be accessible via a 2-3 step ladder. Due to liability & safety reasons, our teams cannot climb on ladders or reach high areas.
We request that the customer remove the screens before we clean them. Due to liability reasons, our teams cannot detach and install window screens.
Stain and Mold Removal
We cannot guarantee the removal of all stains and mold on grout and tile inside the bathroom and kitchen. We will, however, do our finest to have it removed.
Move Out Cleaning
We kindly ask that all furniture and personal belongings be removed from the space before we start working for our Move Out cleaning service. We also ask that customers do not schedule any moving during their cleaning. This is to ensure that we can do the highest quality job possible.
Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids cannot move these types of items.
We kindly ask customers receiving Deep Clean service to pick up personal clothing items and clear up cluttered areas before our arrival. This must be done so that our cleaners can best access surfaces for cleaning.