Frequently Asked Questions

General

How to get started with Booster Maids. Our booking process is personalized, simple, and takes four easy steps.

Step 1: Customize your service, and tailor the cleaning to your home.

Step 2: Get a quote instantly through our online booking form.

Step 3: Pay securely. Our payment processor stripe uses a 100% secure 256-bit SSL encryption.

Step 4: Set up regular cleanings with your favorite cleaner. Once we have matched you with a certified cleaner, you can set up a weekly, biweekly or monthly schedule.

We cover a 15 mile radius around Chicago IL . If you are unsure if we service your area, please contact [email protected] or call us at +1 (773)-614-6447

You can customize your cleaning and see the pricing instantly on our booking form.

View our cleaning prices instantly

Your Booster Maids recurring cleaning services automatically renews based on the selected frequency and the date of subscription. (If you subscribe biweekly on January 1, your next appointment would be on January 15th)

We offer a 100% Happiness Guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will return no later than 3 days to re-clean for free.

In order to provide the best cleaning experience possible, we need time to prepare our cleaners to ensure that they are fully-equipped for the job. For this reason, we ask our customers to give us at least 24 hours before canceling an appointment. Cancellations made within 24 hours of the appointment, will incur a $70 charge.

Tipping is not required but is certainly appreciated by our cleaners.

Cleaning

To ensure your service goes smoothly, we suggest that you:

 

Communicate openly and clearly with your cleaner when giving instructions

 

De-clutter your home  (by clearing counters and tables, putting away toys, clothes and accessories, securing valuables, etc)

 

The less time the cleaners spend decluttering your home before they can actually clean, the better your cleaning experience will be.

Please Note: Extreme clutter/Hoarding is considered a exclusion.

 

Performing a walkthrough at the beginning and end of each appointment.

 

This eliminates any gray area, and sets clear expectations for both you and your cleaner.

 

Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether), whether in person or by utilizing the customer notes.

 

Remember, each customer has different expectations. To make sure yours are met, make them clear to your cleaner.

A deep clean is a thorough and detailed type of cleaning. It’s for customers who haven’t had their homes professionally cleaned in the past 30 days. This allows our cleaners additional time to thoroughly clean your home. On our first visit, we usually spend a bit more time to allow the teams to familiarize themselves with your home.

Bedroom, Living Room & Common Areas

✔ Dust all surfaces ( within reach )

✔ Wipe down all mirrors, glass fixtures and hard surfaces ( within reach )

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Make bed and change linens ( if provided )

Bathrooms

✔ Wipe down all mirrors, glass fixtures and hard surfaces ( within reach )

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe cabinets down ( outside )

✔ Scrub and disinfect the toilet

✔ Scrub tub, sinks, tiles and fixtures

Kitchens

✔ Wipe down all mirrors, glass fixtures and hard surfaces in reach

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe outside of cabinets

✔ Wipe countertop, splash back, cooktop and range-hood

✔ Scrub sinks, tiles and fixtures

✔ Wipe down appliances ( outside )

✔ Clean inside the microwave

✔ Dust all surfaces ( within reach )

Extras

✔ Inside oven

✔ Inside fridge

✔ Inside oven

✔ Laundry ( Wash & Dry )

✔ Interior Windows

 

If your home is beyond a reasonable level of cleanliness. We will contact you to suggest adding additional time to your cleaning at a slight cost. You can also prioritize the areas you need

What’s included in your cleaning?

There are some things that we can’t do… mainly because it could result in injury and we want our teams to be safe!

  • Cleaning of Chandeliers
  • Wet Wiping of Light Bulbs
  • Cleaning of Bio-hazards (Mold, etc)
  • Moving Heavy Furniture
  • Animal Waste/Litter/Insects
  • Heavy Scrubbing of Walls
  • High To Reach Areas (More than a 2 step ladder)
  • Washing of Exterior Windows

For standard and deep cleaning of your home, our cleaners will stay until they finish and within reason. For larger homes, post renovations, and hoarding, we will adjust the estimate and price for fairness.

For larger homes, and detailed cleaning, we will send two cleaners for efficiency

You can request our cleaners to stay longer if their schedule permits and we will adjust the service duration once the cleaning is complete.

Yes! Your cleaning will be offered to the same team. It may be difficult to reschedule with the same cleaner depending on their schedule. If the cleaner is not available, we will send a substitute.  To ensure you receive the same cleaner every-time, please keep your appointments unchanged.

We have teams that do 100% green cleaning. Simply select the green cleaning option when you schedule your cleaning.

You do not have to be home for the cleaning. Simply leave a key under the mat, with your concierge, in the mailbox, or whatever is most convenient for you.

Getting Started

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Trust & Safety

Security and trust is our #1 priority at Booster Maids.

As a result, all of our cleaning providers are carefully selected.

All of our providers have undergone a nationwide background check and a in-person interview. Before they can start accepting jobs, they have to pass a professional cleaning exam and the providers must maintain a 4-star rating to continue cleaning on our platform.

Our Detailed Background Checks includes:

  • SSN Verification
  • Sex Offender Search
  • Terrorist Watchlist Search
  • National Criminal Search
  • County Criminal Search

We love animals, but they may not always love us. If you think your pet will be anxious around our cleaners, you can make temporary arrangements for them while we are in your home.  You can leave instructions for your pets in the comment boxes on our booking form.

For the safety of our teams, we cannot:

  • Feed Pets
  • Clean Cages
  • Walk Pets
  • and other related activities

Our online payments is processed through Stripe, an online payment platform that uses a 100% secure 256-bit SSL encryption. We do not store any credit card information on our servers.

You should immediately reach out to our support team at [email protected] or call us at +1 (773) 614-6447. The satisfaction of our customers are of utmost importance to us so please be assured that we’ll try our best to resolve any claims as soon as possible.

Billing

Your credit card will be charged at the end of the day of your booking. If our cleaners didn’t show up or you were charged incorrectly, let us know and we will refund you immediately. Please don’t worry if you have been charged the incorrect amount or if the coupon has not been applied correctly. Get in touch with us and we will handle it in a timely matter.

If we are unable to process the payment and charge your card, we will send you an email as a reminder to update your card details.

You will receive your refund or credit within 3-5 business days of the request. Please don’t worry, your credits and refund will be handled in a timely matter.

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