Terms of Service
Nature of Service
Booster Maids provides in-home, on-site cleaning services.
We do not sell physical products. All charges relate to labor performed at the customer’s property.
Payments
A valid credit/debit card is required to book.
A hold (authorization) is placed 1 day before service. This is not a charge.
Your card is only charged after the cleaning is completed.
If the booking is cancelled, the hold releases automatically within 2–5 business days, depending on your bank.
100% Guarantee Policy
We want you happy with your service.
Walkthroughs
If you are home, we ask you to do a quick walkthrough with the cleaner using our checklist.
If something is missed, the cleaner will re-clean immediately at no additional charge.
If you’re not home. No problem — you still have 24 hours to report any missed areas.
To qualify for a re-clean or partial refund:
Email photos of the specific missed areas within 24 hours of the appointment.
We will review and determine whether a re-clean or adjustment is appropriate.
After 24 hours, the cleaning is considered fully accepted.
Refunds/Re-Cleans
Requests must be submitted within 24 hours with photos.
Re-cleans must be scheduled within a reasonable window based on availability.
Booster Maids reserves the right to determine whether a refund, partial credit, or re-clean is appropriate.
We cannot offer refunds for:
Pre-existing conditions
Requests made after 24 hours
Situations outside of our control (e.g., stains, mold, heavy build-up that cannot be removed safely)
Cancellation Policy
Being there when we say we will is critical to BoosterMaids. We reserve a time and team for each customer. Customers have until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.
Damage & Claims
If you believe something was damaged during service:
Notify us within 24 hours with photos and a description.
We may request documentation, receipts, or an inspection.
Possible resolutions may include:
Arranging a repair
Reimbursing reasonable repair costs
Offering a service credit
We are not responsible for:
Pre-existing damage
Items not in sound structural condition
Items installed improperly, unstable shelving, blinds, etc.
Normal wear and tear or cosmetic imperfections
Maximum Hours
Flat-rate cleanings include a maximum number of labor hours based on the job type.
If a home requires significantly more time due to condition or size, we will notify you and bill additional labor at $85 per hour if approved by you.
1-2 Hour Arrival Window
Please allow a 1–2 hour arrival window to account for traffic, parking, and prior job delays.
Safety Policies
For liability reasons, cleaners cannot:
Use ladders over 3 steps
Move large appliances or heavy furniture
Remove window screens
Clean exterior windows
Perform work requiring hazardous chemicals
Deep Cleaning Preparation
For deep cleanings, please remove clutter and personal items so surfaces can be accessed.
Cleaners cannot organize heavily cluttered areas unless booked as an add-on.
Disputes
If you are unhappy with a service, you agree to contact Booster Maids first within 24 hours so we can resolve the issue.
Filing a bank chargeback without giving us an opportunity to resolve the issue may result in:
Account closure
Ineligibility for future services
We cooperate fully with card networks in providing evidence of completed services, communications, and photos.
Access
If the cleaner cannot access the home due to incorrect instructions, unanswered calls, or parking restrictions, the appointment may be cancelled and the $70 lockout fee will apply.
Right to Refuse Service
Cleaners may decline or stop a job if:
Conditions are unsafe
Hazardous materials are present
The property is in extreme condition beyond the booked service level