To ensure your service goes smoothly, we suggest that you:

Communicate openly and clearly with your cleaner when giving instructions

De-clutter your home  (by clearing counters and tables, putting away toys, clothes and accessories, securing valuables, etc)

The less time the cleaners spend decluttering your home before they can actually clean, the better your cleaning experience will be.

Please Note: Extreme clutter/Hoarding is considered a exclusion.

Performing a walkthrough at the beginning and end of each appointment.

This eliminates any gray area, and sets clear expectations for both you and your cleaner.

Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether), whether in person or by utilizing the customer notes.

Remember, each customer has different expectations. To make sure yours are met, make them clear to your cleaner.

A deep clean is a thorough and detailed type of cleaning. It’s for customers who haven’t had their homes professionally cleaned in the past 30 days. This allows our cleaners additional time to thoroughly clean your home. On our first visit, we usually spend a bit more time to allow the teams to familiarize themselves with your home.

Bedroom, Living Room & Common Areas

✔ Dust all surfaces ( within reach )

✔ Wipe down all mirrors, glass fixtures and hard surfaces ( within reach )

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Make bed and change linens ( if provided )

Bathrooms

✔ Wipe down all mirrors, glass fixtures and hard surfaces ( within reach )

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe cabinets down ( outside )

✔ Scrub and disinfect the toilet

✔ Scrub tub, sinks, tiles and fixtures

Kitchens

✔ Wipe down all mirrors, glass fixtures and hard surfaces in reach

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe outside of cabinets

✔ Wipe countertop, splash back, cooktop and range-hood

✔ Scrub sinks, tiles and fixtures

✔ Wipe down appliances ( outside )

✔ Clean inside the microwave

✔ Dust all surfaces ( within reach )

Extras

✔ Inside oven

✔ Inside fridge

✔ Inside oven

✔ Laundry ( Wash & Dry )

✔ Interior Windows

If your home is beyond a reasonable level of cleanliness. We will contact you to suggest adding additional time to your cleaning at a slight cost. You can also prioritize the areas you need

What’s included in your cleaning?

There are some things that we can’t do… mainly because it could result in injury and we want our teams to be safe!

• Cleaning of Chandeliers
• Wet Wiping of Light Bulbs
• Cleaning of Bio-hazards (Mold, etc)
• Moving Heavy Furniture
• Animal Waste/Litter/Insects
• Heavy Scrubbing of Walls
• High To Reach Areas (More than a 2 step ladder)
• Washing of Exterior Windows

For standard and deep cleaning of your home, our cleaners will stay until they finish and within reason. For larger homes, post renovations, and hoarding, we will adjust the estimate and price for fairness.

For larger homes, and detailed cleaning, we will send two cleaners for efficiency

You can request our cleaners to stay longer if their schedule permits and we will adjust the service duration once the cleaning is complete.

Yes! Your cleaning will be offered to the same team. It may be difficult to reschedule with the same cleaner depending on their schedule. If the cleaner is not available, we will send a substitute.  To ensure you receive the same cleaner every-time, please keep your appointments unchanged.

We have teams that do 100% green cleaning. Simply select the green cleaning option when you schedule your cleaning.

You do not have to be home for the cleaning. Simply leave a key under the mat, with your concierge, in the mailbox, or whatever is most convenient for you.